Product Payment, Delivery & Returns Policy:-

- Payment:-
Payments for products are to be made in £'s Sterling. If purchasing outside the UK, the current exchange rate at the time of purchase will apply. We accept Visa, MasterCard, Visa Delta, Maestro and Solo cards.

- Dispatch and Delivery:
All products will be dispatched within 2 working days. Despite our efforts, there can sometimes be unforeseen delivery delays. Please wait seven working days after ordering your product before contacting us about a missing order.

- Damaged item:
If you take delivery of a damaged item you can return the item to us within 30 days of receipt for exchange.

- Defective item:
You have the right to return a faulty item within a reasonable period of time. In the unlikely event that you receive a faulty item please contact us so that we can rectify the problem.

- Note:
in the event of Tranceforming NLP sending you a replacement for a damaged or defective item, you must return the original item to us within 30 days. We reserve the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 30 days of the date on which we issue a replacement.

Courses:-

- Payment:
To secure your booking a 25% no refundable deposit is required in advance. Full payment must be made 30 in advance of the course start date and must be accompanied with a completed booking form. Company invoices rendered are for settlement within 30 days. VAT is added to add accounts at the present rate of 17.5% To take advantage of the early bird prices full payment must be made by the date shown. If you live outside the UK, payment is to be made in £'s Sterling at the current exchange rate at the time of booking.

- Joining Instructions:
You will be sent joining instructions 15 days prior to the course commencement which will contain details of the location, start times and other relevant details.

- Cancellations & Transfer:
If a participant requests a transfer to an alternative course and the request is received within 30 days of the original course start date there will be an administration charge of 10% of the course fee. If a participant fails to attend the course all fees are forfeited.

- Cancellation of a booking is subject to the following charges:
Two weeks or less notice 100% fee
More than 2 weeks but less than 4 weeks 75% fee
Four weeks or more 50% fee

- Cancellation by Tranceforming NLP:
The company reserves the right to change dates and venues. Tranceforming NLP reserves the right to alter the course content, location or cancel any course at any time without liability.

- Course confirmation:
We aim to confirm your place on the course within 24 hours of receiving your payment/deposit. If you do not hear from us within one working week please contact our office on 01274 622994

- Fees:
The fees for the course include tuition, morning coffee and afternoon tea.

- Ownership and Quality of Information:
Legal and beneficial title to all intellectual property rights existing in any documentation, data, methods and concepts used or developed by us in providing the services shall as between you and us, belong to and remain vested in us.
All conditions or warranties (whether expressed or implied by statute or common law or arising from conduct or a previous course of dealing or trade custom or usage or otherwise) as to the quality of the session materials we supply or their fitness for a particular purpose (even if that purpose is made known expressly or by implication to us) are expressly excluded.

- Data:
When you place an order all personal data provided to us will be used in accordance with data protection laws and our privacy policy. All NLP courses are certified by the society of NLP. As such your data will also be shared with that 3rd party for the use of certification.

- Our Promise:
We will use all reasonable care and skill in providing the services you order under this agreement, but we do not guarantee any results of the services. Any decision you make having received any of our services are your own and you remain wholly responsible for any decision and actions you take.

- Unforeseen Events:
We are entitled to delay or reduce the level and/or scope of services(s) (including session materials) if we are prevented from or hindered or delayed in obtaining or delivering the services (including session materials) as a result of any circumstances beyond our reasonable control.

- General Issues:
This agreement is the entire agreement between us and it supersedes any previous agreement between us relating to any services we provide, unless otherwise agreed in writing by us both. We both agree that by entering into this agreement, neither of us has relied on, and is not able to have any remedy for any statement, promise, representation or understanding (whether is it made negligently or innocently) or any person other than what is expressly promised in this agreement. The only remedy available for breach of the promise in this agreement is for breach of contract. Nothing in this paragraph attempts to limit or exclude any liability for fraud.

We both agree that each provision of this agreement is severable and distinct from any other. If any part of this agreement is found to be illegal invalid or unenforceable in whole or in part, we both agree that the legality, validity and enforceability of the remainder of the agreement is not affected.

No terms of this agreement are intended for the benefit of any third party, except where expressly stated in this agreement, and we both agree that it is not intended that the terms of this agreement should be enforceable by a third party. If you choose to make an order, these terms and conditions only apply to that order and not to any future orders.

Bookings are subject to the terms and conditions. Bookings cannot be confirmed until full payment has been received. All requests for cancellations and transfers must be confirmed in writing and will only be accepted if received more than 30 working days before the workshop. Cancellations or transfers less than 30 and more than 20 days before the course, 50% of the course will be forfeit. Cancellation or transfer received less than 20 working days before the course of if a delegate fails to attend all fees are forfeit.

The information, techniques and exercises provided within this website are for education purposes only. Do not use the techniques or exercises contained within the website whilst driving or operating machinery, or if you suffer from epilepsy, clinical depression or any other nervous or psychiatric condition. The information provided is not a substitute for medical advice. If in doubt, please consult your doctor or licensed medical practitioner.

- Privacy Policy:
Tranceforming NLP takes your privacy seriously. We use the personal information that we collect from you to identify personal preferences and match your needs with relevant products and process any orders that you may make through our website.

Note: This policy only applies to websites hosted at and comprising part of the Tranceforming NLP team and not to the companies individuals, organizations or other websites to which there are links.

- Consent:
Your use of this website signifies your consent to us collecting and using your person information as specified below in accordance with the policy. Should we choose to change our policy for any reason the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.

- How we collect information about you and how it is used:
1. you may provide personal information when communicating with us.
2. You may order a product or a service and give you name, email address, delivery address, credit card number and expiry date so that the order can be processed and your products (or services where appropriate) delivered to you. Sometimes you may be asked for your telephone number.
3. It may be that some of the personal information you give us (for instance about your health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information will only be dealt with as described below.
4. It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information will only be dealt with as described below.
5. Sometimes we or our affiliated companies might use the personal information collected about you to let you know about new goods, services or offers that you might find interesting. If you do not wish to receive this information, please let us know by sending an email to us via our contact page.

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